================================================== Using CivNet with Netcom FAQ (Frequently Asked Questions) Last revised: March 18, 1997 ================================================== How to Use CivNet and Netcom’s Netcruiser ========================================= Netcom users will not be able to play CivNet using the Netcruiser software package. Instead, you will need to set up a communications session, which is easy for Windows 95 users but a little more complex for Windows 3.1 users. If you are using Windows 95, simply install the Remote Networking options for Windows 95. Then use the remote networking wizard to set up your session. The steps listed below show you how to set up Netcom users to run CivNet via a remote networking session. Windows 3.1 users will need to use communications software of their own, such as Crosstalk. How to Configure Dial-Up Networking for Netcruiser ================================================== 1) Eliminate Other WINSOCK.DLLs -------------------------------- Click "Start." Click "Find." Select "Files" or "Folders." Type "WINSOCK.DLL" in the "Named" field. Make sure "Look In" is set to your C: drive. Click "Find Now." The Microsoft WINSOCK.DLL is in the WINDOWS directory. All other WINSOCK.DLL files should be renamed to WINSOCK.OLD by clicking on the filename and selecting "Rename" from the File menu. Note: If you have more than one drive (such as D:, E: and so on), repeat the above procedure for each drive. 2) Install Dial-Up Networking ------------------------------ Click "Start." Select "Settings." Select "Control Panel." Double-click the "Add/Remove Programs" icon. Select the "Windows Setup" tab. Single-click "Communications," then press the Details button below. The box next to Dial-Up Networking item should be checked. If it isn’t, check it. You may be prompted for your Windows 95 Disk or CD-ROM. Click OK. Note: The following steps assumes you have the Dial-Up Networking support installed. 3) Install the Client for Microsoft Networks, Dial-Up Adapter and TCP/IP Protocol --------------------------------------------- Click "Start." Select "Settings." Select "Control Panel." Double-click the "Network" icon. Verify that "Client for Microsoft Networks" is installed. If it isn’t: Click "Add." Double-click "Client." Select "Microsoft." Select "Client for Microsoft Networks" and then select OK. You may be prompted for your Windows 95 Disk or CD-ROM. Click OK. Verify the Dial-Up Adapter is present. If it isn’t: Click "Add." Double-click "Adapter." Scroll down the list and select "Microsoft " and "Dial-Up Adapter." Then click OK. You may be prompted for your Windows 95 Disk or CD-ROM. Click OK. Verify the TCP/IP Protocol is present. If it isn’t: Click "Add." Double-click "Protocol." Scroll down the list and select "Microsoft " and "TCP/IP." Then click OK. You may be prompted for your Windows 95 disks or CD-ROM. Click OK. Click OK until you are asked to restart the system. After you restart, proceed to the next step. 4) Setting up the connection ---------------------------- Double-click the icon labelled My Computer. Double-click the Dial-Up Networking icon. Type in "Netcom" for the name of the computer you want to connect to. Your modem should already be displayed. If it isn’t, consult your Windows 95 documentation for information on how to set up your modem for use with Windows 95. Click "Next." Type in the phone number for your local Netcom access point. Click "Next" and then "Finish." Single-click the new Netcom icon with the right mouse button and select "Properties" from the pop-up menu. In the Phone Number section, make sure the "Use Country Code and Area Code" option is not checked. Click the "Server Type" button. The type of Dial-Up Server should be set to PPP: Windows 95, Windows NT 3.5, Internet. In the "Advanced options" section, make sure that: "Enable software compression" is checked. "Log on to network" is not checked. "Require encrypted password" is not checked. Note: TCP/IP should be the only protocol enabled. Disable IPX and NetBUEI. Click on the "TCP/IP settings." Make sure "Server Assigned IP Address" is selected. Make sure "Specify Name Server Address" is selected. Put in the following DNS Server IP Addresses: 199.182.120.203. Primary DNS Server 199.182.120.202. Secondary DNS Server For the Primary and Secondary WINS configuration, leave them at 0.0.0.0. "Use IP Header Compression" should be checked. "Use Default Gateway on Remote Network" should be checked. Click OK twice. 5) Final Step: Connecting ------------------------- Double-click on the new Netcom icon. You will be prompted for your username and password. The username is your NetCruiser account username, preceded by a pound (#) sign. For example, if your NetCruiser username is "joeuser," you would enter: #joeuser Your password doesn’t need anything special, but keep in mind it is case-sensitive. 6) Troubleshooting ------------------ Some people have reported getting an "Unable to negotiate compatible dial-up protocol" error message. We have found that putting in a host and domain name in the TCP/IP Properties in the Network section of the Control Panel seems to correct the problem. If you run into this error, we recommend trying this to resolve the problem. If you continue to have difficulties, you will need to set up the TCP/IP stack solely for Netcom: Click on "Start." Click on "Settings." Click on Control Panel and choose the Network icon. Click on the "TCP/IP protocol" and then on "Properties." You should have the following settings selected: IP Address Obtain an IP address automatically WINS Configuration Use DHCP for WINS Resolution Gateway leave blank Client for MS Network selected Advanced leave with defaults Enable DNS selected Host username Domain ix.netcom.com DNS Server Search Order 199.182.120.203 199.182.120.202 When you are done, you should click on OK twice and then reboot your system. If you have any questions about connecting to your Netcruiser account using Windows 95, you should contact Netcom technical support.